Srinagar: Divisional Commissioner Kashmir Baseer Ahmad Khan has summoned BSNL General Manager Saleem Beg and Deputy General Manager Mufti Musharib Gul directing them to explain within a week’s time why the subscribers have been put to inconvenience.
Khan has directed the officials to file response within week’s time in his office.
Taking cognizance of a senior accredited journalist’s complaint, addressed to union Minister of Telecommunications Ravi Shankar Prasad with copies to DGP J&K and Divisional Commissioner Kashmir.
The complaint is about “unnecessary delay” in Operationalisation of Broadband services to subscriber.
The respondents have been directed to produce records of all Broadband activations of the year 2016 on November 21, this year.
The subscriber has complained that the BSNL Kashmir officers have taken undue benefit of the suspension of internet on mobile phones in the last four months of the Burhan turmoil and fleeced the subscribers.
It has been alleged that Broadband service is activated on the phones of only those subscribers who grease the palms of the BSNL officers.
The complainant has pointed out that the Broadband service was not activated on his landline phone even 16 days after the security key was allotted to him and his modem was configured.
He has complained that being in nexus with two private service providers, the BSNL officers force the applicants to approach the private operators whose business has multiplied manifold in the last four months.
When the applicants approach the BSNL officers for redressal of their grievances, they refuse to meet them and also do not respond to phone calls or text messages. Their juniors say that we are not working under the State government. (KNS)
Div Com summons BSNL top officials
